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VOIP Support Engineer

Position Overview:
A day to day schedule would consist of answering client calls, responding to emails to help resolve client issues, either with internet, phone service, changes to their phone system as well as configuring pbx for new clients,
porting in phone numbers and following up on previous support tickets to ensure all issues are resolved.

Candidates must be able to follow SOP, create support tickets, follow through if issue is not resolved right away, and ask for help if there is a road block until client issue is resolved.

 EXTREMELY well organized
 must be a self-starter, outside the box thinker
 be able to work under pressure, keep organized and look for solutions
 seek out solutions when they hit a roadblock instead of dropping the
task and forgetting it
 answer support/general calls from end users and resolve their issue
 provision new phone systems, phones, port numbers
 manage remote installation of internet & VoIP service with on-site techs
 install/maintain/upgrade software for IP cameras
Tools that must have experience in
 Asterisk/Vicidial/GoAuto Dial
 VoIP troubleshooting
 Maintain windows server, Dialer, VoIP, FTP Server, WatchGuard,
Firewall, VPN, Router & Switches, Daily Backup & Antivirus
 IP phone configuration & setup
 CentOS and general Linux operation

General Skills
-Be able to speak & write English fluently with little or no accent
-must have high speed internet with at least 10m connection
-access to a working computer and a quiet place to work

Key responsibilities area those staff must have in terms of skills

Ideal Candidate MUST have the following

• 3+ years of experience with VOIP, Asterisk, Vicidial,GoAuto Dial
• Experience in Installing, configuring and deployment of Asterisk, Asterisk based applications like GoAutoDial, Vicidial, IVR and FreePBX and capabilities • Experience in Installing, configuring and deployment of Asterisk, Asterisk based applications like GoAutoDial, Vicidial, IVR and FreePBX.
• This role will suit someone with prior experience of working within Asterisk environment, particularly with experience of configuring Asterisk for new product deployment.
• Must have good trouble shooting skills in using network testing tools such as Wireshark, Tcpdump.
• Experience trouble shooting Vici Dialers and Asterisk would be useful.
• The applicant must be prepared to work outside of core hours to address emergency activity if required.
• Should also know MySQL databases and VoIP.
• Proven track record of deploying Dialers or IVR applications in an enterprise environment.
• Experience in configuring with PRI Card, PRI Gateway, Analog Gateway and PSTN is a must.
• Proficiency in the following programming languages: MySQL, PHP, Perl, AGI and Shell Scripts
• must be organized and ability to document how-to and common troubleshooting steps.

Competencies/ Personality

 must be a self-starter, outside the box thinker

 be able to work under pressure, keep organized and look for solutions
 answer support/general calls from end users and resolve their issue
 provision new phone systems, phones, port numbers
 manage remote installation of internet & voip service with on-site techs
 install/maintain/upgrade software for IP cameras

Prior Experience
Describe the prior
working experience a
candidate should have.

 Support Experience with Asterisk, Vicidial

Performance Measurement How can we measure performance for this job profile
(KPIs/Metrics/Targets)

 Based on ticket counts resolved
 based on time spent per ticket
 responsiveness to daily tasks
 proactive attitude
 attendance schedule

Salary: Up to 6 LPA

Job Location: Ahmedabad

Interested candidates Apply soon.  

Job Title: IOS Developer
Location:  Surat 
Experience: 1-4 years

- Full time

Roles and Responsibilities
 Design and build applications for iOS
 Ensure performance, quality and responsiveness of application
 Identify and fic bugs
 Maintain code quality and automation
Qualification and Educational Requirements

BCA, MCA, BTech, MTech or from and IT engineering background.

Preferred Skills
 Proficient with Objective C and Swift
 Experience with IOS frameworks such as Core Data, Core naimation
 Familiarity with RESTful APIs to connect IOS applications to back-end services
 Familiarity with cloud message APIs and push notifications

Interested Apply soon on careers.tech1@gmail.com Or call 9558161062

Business Development Executive

Job Descriptions
• Prospect for potential new clients and turn this into increased business.
• Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. * Meet potential clients by growing, maintaining, and leveraging your network.
• Identify potential clients, and the decision makers within the client organization.
• Research and build relationships with new clients.
• Set up meetings between client decision makers and company’s practice leaders/Principals.
• Plan approaches and pitches. * Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
• Participate in pricing the solution/service.
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. * Use a variety of styles to persuade or negotiate appropriately.
• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
• Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

Management and Research
• Submit weekly progress reports and ensure data is accurate.
• Ensure that data is accurately entered and managed within the company’s CRM or
other sales management system.
• Forecast sales targets and ensure they are met by the team.
• Track and record activity on accounts and help to close deals to meet these targets.
• Work with marketing staff to ensure that prerequisites (like prequalification or getting
on a vendor list) are fulfilled within a timely manner.
• Ensure all team members represent the company in the best light.
• Present business development training and mentoring to business developers and
other internal staff.
• Research and develop a thorough understanding of the company’s people and
capabilities.

• Understand the company’s goal and purpose so that will continual to enhance the
company’s performance.

Experience – Minimum 2 Year

Salary – Up to 4.00LPA

Job Location – Ahmedabad, Mumbai & Delhi

Job Description

 Accept Annual Sales Target and execute Diff Sales /

Marketing Activities
 Prepare and work on company’s Annual Business Plan
 Gather market information and help prepare an overall
Selling / Marketing Activities
 Identify new markets and business opportunities
 Have to take care of Key Customer Accounts , Handle
Corporate Clients , Meet Consultants and make
presentations
 May have to lead team of Sales Engineers. Assist them
in preparing their weekly plan
 Record ,Review & present your own AND Sales Team
performance Report on weekly basis

Job Location: Ahmedabad 

Job Description for Senior Project Engineer - Technical

This role is responsible to provide Post Sale Technical Support to customer . Will have to be involved
from an Application / Project conceptualization to Implementation . Should be able to study , gather
additional information for the Project execution , validate its compatibility to create desired solution as
per customer needs. ( Electrical Drawing , Software Programming ) , liaisoning with cross functional
teams. He has to visit / travel to site alone OR with other team member as and when required. He
should be able to guide team of Junior Project Engineer for their work or any difficulties.

Critical Skills:
 Ability to provide Solution through Automation system ( PLC, HMI, SCADA, VFD, AC servo).
 Knowledge of Electrical Control Panels and wiring like DOL, Star/Delta, other interlock of Panels
and some instruments like Temperature Controller, Power Meter etc.
 He must be able to do Coding ( Programming) of all Automation Components , precise and brief
coding ability to give best solution to customer.
 Good interpersonal, communication skills .
 Able to guide Project Engineers and Service Engineers in their respective field for their
difficulties and give them proper solution.

Key Behavioral Abilities:
 Problem Solving - Anticipate potential problems beyond the current scope and apply higher
order problem solving tools and techniques to turn problems into opportunities
 Teamwork - Establish teams design and assess tasks to continually improve team effectiveness
and cultivate a sense of organizational ownership and a co-operative working environment
 Customer Friendliness - Synthesize knowledge and insights across Sale , Service , Project team to
aid prompt response to customer

Professional Experience:
 6+ Years of Experience with larger field experience in Industrial Automation BA as Project /
Service Engineer role.

 Broad Domain experience ( AC Drives / Motion Control Applications / AC Servo Drives / PLC-
HMI Programming )

 Knowledge of PLC Programming, field experience on AC Drive (VFD) , AC Servo Drive , SCADA
Programming are essential