Experience: Minimum 5 to 6 years or above in the logistics industry (Last Mile
Operation)
Job Description:
The Last Mile Operation Manager plays a pivotal role in managing the last-mile
logistics operations, ensuring efficient delivery of goods to both B2B and B2C
customers. The primary responsibilities include:
1. Vehicle Procurement:
Source vehicles such as LV (Tata Ace, Bolero Pickup, Tata 407,
Heavy Commercial Vehicles, Electric Vehicles, etc.) from the
market at competitive rates.
Ensure timely placement of vehicles as per agreed SOPs and
service levels between the company and customers.
2. Last Mile Operation Management:
Oversee the entire Last Mile Operation with a range of small,
medium, and heavy commercial vehicles.
Arrange connections and deliveries for both B2B and B2C
customers.
Efficiently plan, coordinate, and monitor the Last Mile Operations
through LV and LHV.
Maintain minimum SLA (Service Level Agreement) standards as
per customer requirements.
3. Bidding and Presentation:
Participate in bidding processes and ensure timely placement of
vehicles.
Present deliverables and project progress to customers.
4. Performance Monitoring:
Consistently monitor the performance levels of vehicles,
maintaining close coordination.
Conduct periodic audits of LV/Bikers' performance at customer
locations to ensure high SLA adherence.
5. Vendor Management:
Manage vendors, especially transporters, to maintain a high
service level and efficient cost management.